Covid-19 Policy
Our Guests, Owners and Contractors Are Our Top Priority
More than ever, we would like to thank our wonderful guests for their continued trust, support, and loyalty. As part of our commitment to our guests, Front Desk Vacation Rentals is constantly monitoring state and local developments and updating our cleaning, booking & cancelation policies to offer our guests flexibility and faith in booking one of our vacation rentals. We do ask that anyone staying in our homes are mindful of proximity to neighboring homes or common areas and community restrictions.
Our dedicated and highly trained staff is well-prepared to provide you and your group with clean and comfortable accommodations and because we are locally based and just minutes from our homes, we can control all cleanings and preparations. Your safety and peace of mind are paramount, and we take our responsibility seriously.
In order to encourage our guests to comfortably book with peace of mind, Front Desk Vacation Rentals offers the following:
Commitment to Cleanliness
• Cleaning and Sanitizing - Our housekeepers are very thorough in how they clean and prepare our homes. Our housekeeping and sanitation procedures are meant to give you, our guest, peace of mind when choosing to stay in a Front Desk Vacation Rental Home.
• Linens & Towels – All of our linens and towels are laundered pre-arrival and washed in 140 degree temperature water. Upon every departure, linens are stripped from all beds, and beds are re-made with fresh linens.
• Cleaning Products – Our housekeeping team utilizes high-quality cleaning chemicals to properly clean and then sanitize high-touch areas using disinfectants.
Minimized Contact between Our Team Members and Our Guests
• Keyless Entry and Direct Check-in - Our homes offer keyless entry/key lockbox and remote check-ins, so you don’t have to come to an office.
• Maintenance - In order to protect our team and our guests, we will refrain from entering homes with guests in the house except for emergencies. Routine maintenance or repairs will be deferred until after check-out unless there is the potential to bring harm to a person or damage to the property if not addressed immediately.
Modified Cancelation Policies
We want you to feel comfortable moving ahead with your vacation plans, so we have relaxed our cancellation policies.
• Cancellations - 31+ days prior to arrival, you will receive a 100% refund less a 3% processing fee. Cancellations less than 31 days prior to arrival are non-refundable except for cleaning and damage protection fees which are refunded. *You might be eligible for a partial refund, if you cancel your reservation less that 31 days prior to arrival and we are able to rebook you dates to another group. (Reservations and payments processed by third party websites, such as, but not limited to HomeAway, VRBO and Airbnb may not be eligible for certain charges to be refunded, such as their service fee. All refunds are subject to a 3% processing fee.
• Travel Protection – Guests can also purchase trip insurance upon booking. Please inquire for details.
Let us help you plan a vacation to remember! Give us a call at 830-693-8564, Text 830-385-6659 or email info@frontdeskvacationrentals.com and we will be happy to answer any questions and find you just the right place for you and your group.