Terms and Conditions

FRONT DESK VACATION RENTALS, LLC.
Office: 830-693-8564 | Cell: 830-385-6659 
www.frontdeskvacationrentals.com info@frontdeskvacationrentals.com

Lake LBJ Good Neighbor Policy - Guest Code of Conduct
The vacation rentals we represent are typically second homes owned by individuals who also use them as a vacation home. These homeowners have made them available to share with responsible groups that will treat the home and neighborhood with respect. While many of our guests are on vacation, the full-time residents that live nearby are not. In order to maintain the top quality of our homes and the peace and quiet of our neighborhoods, all occupants must adhere to the following terms and conditions. Certain homes have additional restrictions so please contact or message us in advance of booking to make sure this home and our policies are compatible with your group and intended use. Thank you in advance for your understanding. 

Identification and use: The names and ages of all occupants and proposed use of the property must be provided. A copy of your government issued identification is also required after booking. All adult groups must be 25 years of age or older. We do not accept reservations from bachelor party groups, college/frat party groups, loud music house party groups or teen/prom groups with chaperones.

Maximum Occupancy: Guests shall not exceed the number of adults and children published on the property listing.  Additional guests are not permitted on the property at anytime, unless pre-approved by Agency in writing before reservation is confirmed. Events/or gatherings violating maximum occupancy are strictly prohibited and will result in immediate eviction with no refunds. 

Noise: We have a 24hr/day loud noise ordinance that Front Desk Vacation Rentals strictly enforces. Guests must keep the volume of voices and music to a reasonable level and bring conversations indoors after 10:00 p.m. and close windows and doors to keep any noise inside.

Trash: All garbage items should be bagged, tied closed and placed only in your vacation rentals trash bin. Please breakdown small cardboard boxes that will not fit in bin and place beside bin. We ask that you not leave any large boxes on the property. Please contact FDVR if the bins are full. 

Parking: Please do not exceed the designated amount of parking provided on the property or as noted on property listing websites. Do not block neighboring driveways or use others parking spots and maintain access for emergency vehicles at all times. 

Vacation Rental Terms and Conditions
Please do not proceed with booking if you are not comfortable with these policies or policies noted on listing websites

Guest agrees to read and abide by the Terms of this agreement and ensure all other occupants abide by these terms. As consideration for the booking and use of Vacation Rental Property during the lease term, Guest agrees to pay the Agency for all items specified.

Guest must initial and return a separate Esign agreement and submit a government-issued identification card to Agency upon booking. All occupant ages and proposed use of the property must be provided.  Confirmed Reservations may be declined solely at management or owner’s discretion. 
This rental agreement includes a Zero Tolerance Policy for noise disturbances, over occupancy, house parties or trespassing on neighboring properties. NOISE OR CONTRACT VIOLATIONS THAT CAUSE NEIGHBOR COMPLAINTS WILL RESULT IN IMMEDIATE EVICTION OF ALL OCCUPANTS WITH NO REFUNDS GIVEN.

Guest (Occupant) agrees to read and abide by the Terms of this agreement and ensure all other occupants abide by these terms. As consideration for the booking and use of Vacation Rental Property during the lease term, Guest agrees to pay Front Desk Vacation Rentals, LLC. (Homeowner’s representative) for all items specified, (Herein after referred to as FDVR, Front Desk Vacation Rentals, LLC, Agency or Manager.
1. RESPONSIBLE PARTY: Guest is an adult at least 25 years of age and will be an occupant of Property during the entire reserved period unless other arrangements are approved in writing by Agency. Guests and all occupants' valid government-issued I.D. must be presented upon request. Guest assumes responsibility for the actions of all occupants. No keys or entry code will be issued to anyone who is not an adult at least 25 years of age. Any reservation found to be obtained under false pretense will be subject to forfeiture of all payments and deposits and the party will be required to vacate the property immediately.
2. MAXIMUM OCCUPANCY: Guest understands and agrees that Property shall be occupied by no more than the number of individuals (including children) indicated on the website listing. (Infants under one years of age are not included in max occupancy.) Should Guest wish to entertain or exceed max occupancy, Guest must obtain pre-approval by Manager in writing before reservation is booked (additional fees and rules may apply).

3. RENTS AND PAYMENT TERMS: 25% of the total nights is due for reservations received more than 60 days prior to the arrival date, plus the cost of security deposit and/or Vacation Rental Damage Protection and Travel Insurance if purchased. 100% of the balance is due 60 days or less from the arrival date. (*Please note, Third Party booking sites such as HomeAway are subject to advance payments for lodging tax and fees.) Accepted forms of payment are Visa, MasterCard, Discover, Master Card or personal checks. Guest agrees to provide Manager with a valid credit card during the entirety of the reservation. If paying by check and check is returned for NSF, there is a $50 service charge per occurrence. Should Manager not receive final payment in full by the due date, Manager may in its sole discretion deem the reservation null and void or charge the final payment to Guests credit card. Should Guest utilize a different party’s credit card for payment, it must be pre-approved by Manager and there is a $25 fee per each additional transaction. Guest assumes all liability for any disputed or charge back amounts by said party. Rates are subject to change and no refunds are given in the event advertised rental rates are reduced. If a discrepancy arises between information or rates quoted verbally, on the website, email or otherwise, the rate on the reservation will prevail. In the event incorrect information or rates are quoted due to a typographical or any other error, Manager shall have the right to refuse, cancel or limit any reservations listed incorrectly, whether or not a reservation confirmation has been sent. *Invoices and charges due to damage, damage repair, additional cleaning fees, violations and replacement of lost or damaged items will incur an additional 10% processing fee.

4. CANCELLATION AND REFUNDS: Should Guest wish to cancel their reservation, the notice of cancellation must be in writing and Guest is responsible to verify receipt and confirmation in writing from Manager. 
Guests who cancel at least 60 days before check-in date will get back 100% of the amount paid. 
Guests who cancel (30-60) days before check-in date will get back 50%. Otherwise, guest will be liable for 100% of the contracted amount and tax less cleaning fee and Vacation Rental Damage Protection and/or Security Deposit.
Reservations and payments processed by third party websites, such as, but not limited to HomeAway, VRBO and Airbnb may not be eligible for certain charges to be refunded, such as their service fee.
There are no refunds for early departures, delayed arrivals, construction noise or activity, inclement weather, or reduction in the number of nights reserved for any reason. If the Property becomes unavailable or unsuitable for rent for any reason, including but not limited to, casualty loss, construction, noise, physical deterioration, act of god or loss of utility services, the Managers liability will be limited to the return of all monies paid on account at the time of cancellation by the Manager. In the event Manager cancels the reservation; Manager will attempt to substitute the Property with a like-kind. All monies received will be refunded to Guest within 7 business days of confirmation of notice of cancellation. Every home has the potential for equipment to occasionally malfunction and we cannot guarantee every aspect of a home to be operational 100% of the time. Manager will attempt to rectify any malfunctioning equipment, systems or amenities, however, Guest agrees there are no refunds offered for any malfunctions. Travel cancellation insurance is highly recommended. 

TRAVEL INSURANCE: FDVR is pleased to offer the option of CSA Travel Insurance with your reservation for an additional cost. CSA Travel Insurance provides coverage for prepaid, nonrefundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. Separate terms and conditions apply, read your Description of Coverage/Policy carefully and contact CSA at (866) 999-4018 with coverage questions. 

5. SECURITY DEPOSIT / VACATION RENTAL DAMAGE PROTECTION (VRDP): Guest is offered VRDP at the time of booking. If, during the dates of occupancy, Guest causes any damage to real or personal property of the unit or premises as a result of inadvertent acts, VRDP will be applied to cover the cost of repair or replacement of such property up to a maximum benefit of $3,000.00. Guest must notify Manager of any damages prior to check out in order for the VRDP to apply. Any repairs or replacement costs not covered by the VRDP will be deducted from the Security Deposit or be charged to Guest. Manager may impose a refundable Security Deposit in addition to the VRDP at any time prior or during the dates of stay. If a Security Deposit is imposed, it must be paid to Manager upon demand or Guest will not be allowed to enter or remain in the Unit. The Security Deposit may also be withheld or surrendered should Guest violate any terms of the agreement, including noise disturbances. The Security Deposit less any deductions will be returned within 14 days of departure date. If damaged real or personal property is deemed by Manager to be intentional or because of negligence, reimbursement will not be covered by the VRDP and will be deducted from the Security Deposit or charged to Guest. Should manager be unable to recover costs of repairs or replacements from the Security Deposit or credit card on file, Guest is responsible to provide an alternative method of reimbursement within 48 hours of notification. The VRDP does not cover missing items or damage from pets or allergy/flea/smoking remediation. 
Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy  www.vacationrentalinsurance.com/g20vrd. The Vacation Rental Damage plan can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Front Desk Vacation Rentals, LLC. any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact Front Desk Vacation Rentals, LLC. directly if you do not wish to participate in this assignment. In the event you do not wish to purchase this plan, a $3,000 security deposit is required.

6. TERMINATION: Manager or its agent has the right to inspect and photograph condition of the premises without prior notice at any time to enforce the terms of this agreement. Should Guest or any occupants violate the terms of this Agreement, Manager may impose fines up to three (3) times the rental amount, and may terminate Guest’s reservation and occupancy immediately with no refunds of rents or security deposits. Guest shall waive all rights to due process for failure to vacate the premises upon termination and all individuals occupying the Unit will be subject to immediate eviction procedures under State law. Manager or its agent including law enforcement may enter the premises and remove all occupants and their belongings. 

7. RESERVATION TRANSFERS: Should Guest need to transfer the reservation to a substitute Guest, substitute Guest must be approved by Manager and agree to all current terms and conditions. A $150 transfer processing fee shall be applied to the reservation.

8. CHECK IN: Check in time is 4:00 PM. Early check-in is allowed only with prior written approval. Keys, lockbox code or keyless code WILL NOT be issued with a balance due or without a signed rental agreement, guest list and copy of ID. If for some reason, the home is not ready for check-in you will be notified. Please do not attempt to check-in or visit the home prior to notification that the home has been cleared for check-in. Please notify Manager upon arrival so we may ensure the Property is to your satisfaction.*Early Check-In may be subject to additional fee.

9. CHECK OUT: Check out time is 11:00 AM. Prior written approval is required from Manager for late check-out. Cleaning and maintenance are pre-scheduled, so adhering to the Check-Out Time is very important. A $50 fee will be charged for each hour (or portion thereof) past the required check out time and Guest will be liable for any additional damages incurred, but not limited to the cost of supplying alternative accommodations for arriving guests. * Approved Late Check-out may be subject to additional fee.

10. CHECK OUT / CLEANING PROCEDURES: FDVR charges guest a non-refundable “cleaning fee” which is solely for the purpose of the following tasks: Cleaning floors (vacuum/mop), dusting, sanitizing bathrooms, washing all linens, making beds, folding and putting away towels, putting away clean dishes, wiping down surfaces, tables and appliances. Each property will be inspected, sanitized and cleaned prior to your arrival and after your departure. Guest should leave the property in the same general condition at Check-In meaning:
Any debris, rubbish and discards removed from the home. All garbage items should be bagged, tied closed and placed only in your vacation rentals trash bin. Please breakdown small cardboard boxes that will not fit in bin and place beside bin. We ask that you not leave any large boxes on the property. Please contact FDVR if the bins are full.
b) Dishes and cooking messes cleaned up.
c) Put back any furniture or items that have been rearranged (inside and outside home).
d) All remote controls left in plain sight.
e) Refrigerator and unit should be left clean and free of perishable food.
f) Lounge chairs equipment, etc. put back in place.
g) BBQ cleaned with brush. 
h) Please turn-off lights, fans, appliances, etc.
i) Warm months set A/C thermostat to 78; Cold months set Heater to 65.
j) Please make sure all doors and windows are closed and locked.
k) If applicable, leave boat ramp keys, garage openers, and/or parking passes on the kitchen counter.
l) If unit equipped with a lock-box, please return keys to the lock-box.
m) Raise boat lift and jet-ski lift out of water, if applicable.
n) Remove pet waste and cleanup any pet hair, if applicable with approved pet. 
*The rental “cleaning fee” does NOT cover excessive dirtiness, cleaning up messes, spills, accidents, pet cleanup or failure to follow checkout procedures.

11. AMENITIES: The property is fully furnished, and includes ready-made beds, bath towels and an equipped kitchen. A limited amount of pool towels are provided in certain properties. Furnishings and amenities may not be new and may exhibit signs of wear and tear. Even the best or newest home has equipment that may occasionally malfunction and cannot be guaranteed operational 100% of the time. Amenities and furnishings are subject to change, and may or may not be the exact same as represented due to replacement, substitution or other reasons. Manager provides a starter supply of dishwasher liquid/tabs, laundry soap, toilet paper (2 rolls per bathroom), paper towel (1 roll), trash bags, all-purpose cleaner and hand soap. Other dispensable items may vary by property. Since a limited supply is provided, Guest should plan to shop to replenish these items if necessary. Manager assumes no responsibility for the quality or contents of any food products left on the premises and Guests use and/or consumption of same is not recommended and shall be at Guest's own risk(s). Towels and linens are not to be taken from the units

12. TELEPHONES: Land line telephones are not provided. Some Units are located in areas with poor cell phone coverage. Please verify with Manager if you are concerned with cell phone signal strength. Guest may also use their mobile device WiFi calling feature in Units that provide internet service. 

13. DISTURBANCES AND ILLEGAL ACTIVITY: Guest and their guests shall behave in a civilized manner and shall be good neighbors, respecting the rights of the surrounding neighbors, and shall not create noise or disturbances that interfere with the quiet enjoyment of their property. Outdoor noise, or noise carrying outside from inside the home should be kept to a minimum regardless of the hour and in compliance with the local Noise Ordinance. Any use of the unit for any unlawful purpose including, but not limited to the possession, serving, or consumption of alcoholic beverages by persons less than 21 years of age, house parties, keg parties or use of common areas in a manner contrary to the provisions of this agreement, or the rules of the homeowner’s association, are prohibited. 
PRIVATE PROPERTY / NO TRESPASSING: Please stay on your rental property, do not trespass on neighboring properties, boat docks, or lake shoreline (i.e. getting out of water at neighboring waterfront). No fishing, sunbathing, etc on any other property other than your own. Trespassing, or notification thereof, will be cause for immediate evacuation of premises without rental refund. In addition, any water toys or recreational structures (ie. paddle boats, floats, tubes, docks, slides) that are not on your rental property are off-limits and are NOT to be used for any reason, under any circumstance.

14. GUEST'S NOTIFICATION RESPONSIBILITIES: Guest shall call or email Manager upon arrival to property to confirm arrival. Upon arrival, Guest agrees to examine the Unit, all furniture, furnishings, appliances, fixtures and landscaping, if any, and shall immediately report to Manager if any are not in operating condition or in disrepair. Guest also agrees to immediately notify Manager of any occurrences that may cause damage to Property or adjacent units and to take reasonable measures to mitigate damage, and be responsible for damages for failure to do so. Guest acknowledges that unless Manager is notified on day of check-in of any damage or cleaning concerns, Guest will be liable. Any and all damages, breakage, lost or missing items on the Property during the occupancy will be Guest's responsibility and must be reported to Manager and paid prior to departure. 

15. MULTIPLE HOME RENTALS: Should Guest or acquaintance of Guest rent another property in proximity to Unit, no items shall be moved from home to home. The majority of occupants from two or more rentals will not spend the bulk of their rental time at a house other than the house in which they are sleeping (violation of the occupancy rules). Having too many guests in one house creates extra wear and tear, risk of sewer problems and noise complaints.

16. GARBAGE: Guest shall dispose of all waste material generated during the rental period in a lawful manner. Guest is cautioned not to leave unsealed trash inside or outside for long periods of time to avoid pests. All garbage items and waste should be bagged, tied closed and placed only in your vacation rentals trash bin. Please breakdown small cardboard boxes that will not fit in bin and place beside bin. We ask that you not leave any large boxes on the property. Please contact FDVR if the bins are full.

17. SUBLEASING: Guest shall not sublet the property.

18. SMOKING: No smoking is allowed on the premises. If smoking does occur on the premises, Guest may be evicted and is financially responsible for all damage caused by the smoking including, but not limited to, stains, burns and the cost of odor remediation and removal and replacement of damaged property.


19. PETS: Pets are prohibited unless otherwise noted and a $25 per pet daily Fee has been paid in advance of occupancy. Pet Friendly Units allow a maximum of 2 dogs, restrictions may apply so please check listing website before booking. Cats and other Animals are prohibited. If an unauthorized pet is found on the premises, Guest may and/or pet may be evicted and Guest is responsible to remedy any and all pet damages and the cost of remediation, including pet allergen remediation, flea remediation and reimbursement to Manager for any refunds necessary to relocate or compensate for relocation of future guests until remediation is completed. Pet fee and cleaning fee doesn’t cover any pet cleanup left behind by guest. This includes properly disposing of all waste material and making sure no pet hair is left behind. Pet must be crated if left unattended. Any complaints from neighbors regarding excessive barking noise, aggressive behaviors, other nuisances or dogs trespassing on neighboring private property may be cause for immediate termination of the lease and forfeiture of security deposit. Rottweilers, Pit Bulls, Dobermans, Chow, American Bulldogs or other aggressive dogs are not allowed at any of our properties. 

20. TRANSIENT OCCUPANCY: Guest expressly acknowledges and agrees that this Agreement is for transient occupancy of the Property, and that Guest does not intend to make the property a residence or household.

21. OWNERS PROPERTY: Guest agrees not to access any locked storage areas or areas not expressly meant for guests, even if unlocked, which contains owners or managers property and may contain cleaning supplies and or items that could be hazardous to children and adults.

22. FIRE EXTINGUISHER: The property is equipped with a minimum of one (1) fire extinguisher. It is the duty of the Guest locate fire extinguisher, notify all other occupants and guests of the location, and to inform management immediately should the fire extinguisher be missing, or be less or become less than fully charged. 

23. SMOKE DETECTORS/ CARBON MONOXIDE DETECTOR: The property has smoke detectors and carbon monoxide detector installed and they are believed to function properly at the time of rental. Guest will notify management without delay if detectors are missing, uninstalled, "chirps" or have a low battery condition.

24. PARKING: Please do not exceed the designated amount of parking provided on the property or as noted on property listing website. Please inquire before booking if you’re part of a large group and may require additional parking. Do not block neighboring driveways or use others parking spots and maintain access for emergency vehicles at all times. Parking for Recreational Vehicles (RV) is prohibited at property. RV is often referred to as a motor vehicle or trailer which includes living quarters designed for accommodation. Types of RVs prohibited includes, motorhomes, camper vans, caravans (also know as travel trailers and camper trailers, fifth-wheel-trailers, popup campers and truck campers. 

25. SECURITY: Guest shall see to their own and to the Property security by locking doors, windows, garage doors, etc. when prudent to do so, and always when all guests are absent or the property is vacated. 

26. NEW LOCKS OR ALTERATIONS: Guest shall not make or permit to be made any alterations to the Premises or change or add any lock without prior consent of Manager. 

27. LOST ITEMS: Manager shall bear no responsibility for lost, stolen or abandoned items. Every reasonable effort will be made to contact the Guest for return. There will be a minimum $25.00 handling charge plus shipping costs for any found items returned at Guest's request. Manager shall not be held liable for condition of said items. Any items not claimed for longer than 30 days may be donated or sold.

28. TV/CABLE/INTERNET/SATELLITE: Services are provided as a convenience only, and are not integral to this agreement. No refund of rents shall be given for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences with regard to service.

29. AIR CONDITIONING / HEATING: Guest agrees that Air conditioning shall not be set below 72 degrees and heat shall not be set above 75, and that the fan setting shall be "Auto". Doors and windows shall be closed when either heat or air conditioning is in operation. No refunds will be given for lack of, or malfunctioning HVAC units.

30. POOL/SPA/HEAT:  Pool heating (if applicable) is available at an additional cost, please inquire with FDVR. Pool heat must be order at least 2 days prior to arrival date and for the entire length of your stay. Guest agrees not to tamper with pool heat controls or manipulate heater in any way. Pool heat shall not exceed 86 degrees. Pool Heater is connected to the Pool Pump, which operates on a timer, which is set to come on in the morning and turn off in the evening (runs for 8-10 hours). The Pool Heater will not work at night.  
Electric Pool heaters/exchangers: Some of our pools are heated by an electric heat pump. The desired water temperature is set at 86 degrees Fahrenheit.  It is important to note that this temperature will not feel “hot” like a spa, nor “warm” like a bathtub. It is only meant to take the chill off the water so you may swim comfortably. When the air temperature drops below 55 degrees Fahrenheit the pump (which sucks in air as part of its operation), although on and operating, may not be able to bring the water fully up to desired temperature. However, the operating costs remain the same and no refunds can be made should the water not reach temperature in this circumstance. 
A Gas Pool Heater operates independently of air temperature. It will heat your swimming pool more easily in lower temperatures than will a heat pump, which operates less efficiently in lower temperatures. 
If so equipped, Spa heating is included. Please note this is not a hot-tub. The temperature of a spa is normally set at the same temperature as the main pool. Note: Please do not expect hot-tub temperatures to be available on spas. The pool temperature is set to reach a maximum of 86 degree, spas and hot tubs are set to reach a maximum of 102 degrees, however integral pool spas may not reach 102 degrees as the water is being filtered through the pool as well.

Guest understands that the area surrounding pool and spa may not be fenced or guaranteed to be secure and Guest will be responsible to ensure supervision of any occupants that may be endangered (see section 35). Guest also understands and agrees to be responsible and liable and will pay Manager upon request for any damages that occur to the pool and spa and its support equipment through misuse and/or negligence. 

31. BOAT DOCK / LIFT USE LIMITATIONS & INSTRUCTIONS: Certain Properties have boat docks and lifts that are available for guest use. Please inquire before booking to make sure your watercraft is compatible with rental’s boat dock and lift(s).  Each lift has special height/weight/depth/length limitations therefore your watercraft’s height/weight/length and make/model will be needed to determine compatibility. Inspect the lift before using. Make sure there is power and that the cables/rails/cradle are not bent, broken or missing. FDVR inspects the lift(s) before check-in and at check-out, therefore it is important to let us know immediately of any operating issue with the lift before you place your watercraft on them. Adult supervision is required while operating the lift(s). At least two people must be present to operate the boat & jet ski lifts properly. Make sure both designated persons are aware of the operating procedures. Detailed instructions for boat and jet ski lift operation will be posted at the rental property in the welcome book. Some guidelines for proper boat/jet ski lift use are as follows: Do not lower the lift all the way down (do not unwind the spooled cable completely). Lowering or unspooling all of the cable unnecessarily will cause too much slack and cable will spool incorrectly when lifting it back up. Lowering the cable completely - or lowering the boat lift cradle or jet ski lift/ramp all the way to lake bottom - will put the cradle/ramp at risk of being bent or damaged. In addition, do not raise the lift all the way up as you could cause severe tension in the cables, your boat could hit the roof/beams, cables could tangle or spool incorrectly and/or jet ski ramp hinges could bend/break. As stated in Section 35, boat/jet ski lifts and docks are special features and is the Guest's responsibility to learn about safety precautions concerning utilizing or being around Special Feature. 

32. SYSTEM(S) / FURNISHING / AMENITY FAILURES: In the event the rental unit sustains a failure of a system, including but not limited to water, sewer, septic, electrical, gas, plumbing, mechanical, appliances, heat pump, ventilating, pool, hot tub or other system or structural systems, furnishings or amenities, Manager will make every reasonable effort to repair or replace the failed system or equipment, and in such event, Guest agrees to permit Manager or its service provider to have reasonable access to the property to inspect and make such repairs. Neither the property owner nor the Manager shall be liable to Guest for damages, and no refunds will be given for such failures.


33. OTHER OCCURRENCES: Manager does not accept liability for any loss or damage caused by but not limited to the following: weather conditions, natural disasters, pests, construction disturbances, acts of God, or other reasons beyond its control. shall be no refunds of rents because of shortened stays, ruined expectations, or departures due to work and family emergencies, unavailability of any or all parts of the Unit, or any other reasons. It is highly recommended that Guest considers the purchase of travel insurance.

34. SALE / LEASE OF PROPERTY: If unit is actively listed for sale or lease, Manager will NOT schedule and show property to home buyer during guest stay. 


35. WAIVER OF LIABILITY: Includes, but not limited to spa, hot tub, swimming pool, lake, river, body of water, boat dock and lifts, decks, railings, balconies, bunk beds accessible by ladders, barbecues/grills, etc. herein referred to as Special Feature. If so equipped, it is the Guest's responsibility to learn about safety precautions concerning utilizing or being around Special Feature. Guest understands that the area surrounding Special Feature is not fenced or secure, and there are special risks that may be involved for anyone, in particular children who are not carefully supervised, person(s) intoxicated, on any kinds of drugs or medication, with health risks or if pregnant. Guest agrees to explain the risks of the presence and use of Special Feature to all guests at the property. Guest agrees to instruct all guests on premises to not access any off-limit, unsafe sections of the property including roof-tops, or jumping into pool/spa/hot tub from balconies or roof-tops. Guest agrees to assume all responsibility to make aware all occupant aware of risks and for the consequences of those risks and to be fully and solely responsible for any accidents that may occur. Guest agrees to waive any claim whatsoever against property owner, FDVR or Manager for injuries or claims.

36. RESERVATIONS ARE NOT FULLY GUARANTEED: If for any reason, the Property is not available or becomes unavailable or uninhabitable for the reservation dates, every effort will be made to locate substitute accommodations. If the substituted property rents for more for the same period, or remaining period respectively, Guest will have the option to pay any additional charges or cancel the reservation within 72 hours of notification of Guest by Manager. However, if the substitute property rents for less for the same period, the difference will be refunded to Guest. In any event, the sole remedy for any perceived damages, liability, or inconvenience is a full refund of the rental amount upon Guest cancellation. It is highly recommended that Guest considers the purchase of travel insurance.

37. AGENCY: It is mutually understood and agreed that Manager is acting as Agent only for the property owner and has no liability to either party for the performance of any terms, the premises or covenant of this agreement. Furthermore, Guest understands Manager is being compensated in this transaction by the property owner and is contractually obligated to protect the interest of same. Manager hereby discloses to Guest that should Guest elect to purchase travel insurance protection or damage insurance through Manager, Manager may be compensated by provider(s) for cooperation in the transaction.

38. HOLD HARMLESS: The Guest and all occupants shall hereby indemnify and hold harmless FDVR and Property Owner against any and all claims of personal injury, property damage or loss arising from use of the premises regardless of the nature of the accident, injury or loss. Guests also expressly recognize that any insurance for property damage or loss which the Landlord may maintain on the property does not cover the personal property of Guests, and that Guests should purchase their own insurance if such coverage is desired.

39. ADDITIONAL TERMS AND CONDITIONS: The undersigned, for himself/herself, his/her heirs, assignors, executors, and administrators, fully releases and discharges FDVR and Owner from any and all claims, demands and causes of action by reason of any injury or whatever nature which may have occurred to the undersigned, or any of his/her occupants or guests as a result of, or in connection with the occupancy of the premises and agrees to hold Manager and Owner free and harmless of any claim or suit arising there from. In any action concerning the rights, duties or liabilities of the parties to this agreement, their principals, agents, successors or assignees the prevailing party shall be entitled to recover reasonable attorney fees and costs.

40. WRITTEN EXCEPTIONS: Any exceptions to the above mentioned policies must be approved in writing by a Manager in advance.

41. DISPUTES: Any disputes under this Agreement shall be governed by and interpreted in accordance with the laws of the State of Texas. Any action relating to this Agreement shall be filed only in which county the Unit is located. Both parties consent to the exclusive venue and jurisdiction of such court. Guest agrees to pay all reasonable costs, attorney's fees and expenses that shall be made or incurred by Manager enforcing this agreement.

42. ACCEPTANCE OF TERMS AND CONDITIONS: Facsimile signatures are deemed original signatures and approving online terms and conditions constitute approval of these terms and conditions.

43. CREDIT CARD AUTHORIZATION: Guest agrees to provide Front Desk Vacation Rentals, LLC. with a valid credit card for the duration of the reservation. Guest is providing the credit card as a guarantee. Guest certifies that he/she has read and agrees to abide by the terms of this agreement, policies/rules noted on website listings and agrees to pay and authorize Manager to charge any rental amounts, taxes, security deposits, extra cleaning, missing property and any damages not covered under the Security Deposit Protection (Paragraph 5) and fines or charges pertaining to violations of the rental agreement. Guest understands that all credit card sales are final. Should manager be unable to recover costs from the credit card on file, Guest is responsible to provide an alternative method of reimbursement within 48 hours of notification.

44. ELECTRONIC CONSENT AND ESIGN: By checking the box and clicking on the "I AGREE" button, or the terms and conditions button, Guest is consenting to the use of an electronic signature in lieu of an original signature on paper and is obligated to all financial and all other provisions of the Terms and Conditions.  Guest must also initial and return a separate Esign agreement and submit a government-issued identification card to Agency upon booking. All occupant ages and proposed use of the property must be provided.  Confirmed Reservations may be declined solely at management or owner’s discretion. 


CONTACT INFORMATION / MAILING ADDRESS:
FRONT DESK VACATION RENTALS, LLC.
PO BOX #666 MARBLE FALLS, TX 78654
Office: 830-693-8564 | Cell: 830-385-6659 
https://www.frontdeskvacationrentals.com 
info@frontdeskvacationrentals.com


Registered Guests & (*Pets if applicable) 

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Name____________________________Age____

1. Dog Name/Breed______________________Age______    Weight_______
2.  Dog Name/Breed______________________Age______    Weight_______


Property ID or House Name: _____________________________________________

Property Address:
______________________________________________________________________

Arrival: ___/___/___  Departure: ___/___/___

# of Adults ____  # of Children (Under 17yrs) ____   #Pets if applicable: ____

Watercraft Make/ModeWeight____________________________________________

Renter Name:__________________________________________________________


Renter Address: _____________________________________________________________________

Home #______________Cell #______________Email__________________________



Signature: ________________________________________________ Date________



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